Sales Policy of GoldenRapic

Effective Date: December 28, 2024

Welcome to GoldenRapic, your trusted destination for premium furniture. This Sales Policy outlines the terms and conditions governing your purchases from GoldenRapic, whether online at goldenrapic.net or at our physical location:

Address: 133 Bidwell Ave, Jersey City, New Jersey (NJ)
Phone Number: (201) 434-1380
Email: info@goldenrapic.net

By purchasing our products, you agree to comply with the terms outlined in this policy. Please read it carefully.

1. Product Information

We are committed to providing accurate and detailed descriptions of our products. Each item on goldenrapic.net includes information on dimensions, materials, finishes, and care instructions. However, minor variations in color or texture may occur due to natural material characteristics or display settings.

If you have any questions about a product, please contact us via email or phone for assistance.

2. Pricing

All prices are displayed in U.S. dollars and include applicable taxes unless otherwise stated. GoldenRapic reserves the right to adjust prices, promotional offers, or discounts without prior notice. The price confirmed at checkout will remain final for your order.

3. Ordering Process

Online Orders:

  1. Visit goldenrapic.net and select your desired products.

  2. Add items to your cart and proceed to checkout.

  3. Enter accurate billing and shipping details.

  4. Confirm your payment method and complete the purchase.

In-Store Orders:

Visit us at our physical store, where our staff will assist you in making your selection and completing your purchase.

Order Confirmation:

After placing an order, you will receive a confirmation email with your order details. Please review it carefully and contact us immediately if any changes are required.

4. Payment Options

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfers (for bulk orders)

All transactions are securely processed. Payment must be completed at the time of purchase unless otherwise specified.

5. Shipping and Delivery

Shipping Policy:

  • We ship to all 50 U.S. states. International shipping is available upon request.

  • Shipping fees are calculated based on destination, package weight, and dimensions. The exact shipping cost will be displayed during checkout.

Delivery Timeframes:

  • Standard Delivery: 5-10 business days

  • Expedited Delivery: 2-5 business days

Tracking Orders:

A tracking number will be provided once your order is shipped. Use this to monitor the status of your delivery.

6. Returns and Exchanges

GoldenRapic offers a hassle-free return and exchange policy:

  • Returns and exchanges must be initiated within 30 days of delivery.

  • Items must be unused, in their original packaging, and accompanied by proof of purchase.

How to Initiate a Return:

Contact us at info@goldenrapic.net or (201) 434-1380 to request a return authorization. Detailed instructions will be provided.

Refund Processing:

Refunds are processed within 7-10 business days after the returned item is received and inspected. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

7. Warranty Policy

We offer a 1-year limited warranty on all furniture products for defects in materials or workmanship. This warranty does not cover:

  • Damage caused by misuse or accidents

  • Normal wear and tear

  • Unauthorized repairs or modifications

To file a warranty claim, contact us with proof of purchase and details of the issue.

8. Customer Support

Our dedicated customer support team is here to assist you. For any inquiries, contact us at:

Support hours: Monday to Friday, 9:00 AM – 6:00 PM EST.

9. Amendments to the Sales Policy

GoldenRapic reserves the right to modify this Sales Policy at any time. Changes will be effective immediately upon posting on goldenrapic.net. Please review this policy periodically for updates.

Thank you for choosing GoldenRapic. We look forward to enhancing your spaces with our exceptional furniture!